Vividora Privacy Policy

Last Updated: June 15, 2026

Vividora ("Vividora," "we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, how we share it, and what choices you have when you use the Vividora iOS application.

1. Scope

This Privacy Policy applies to the Vividora mobile application, including its AI generation features, subscriptions, credit purchases, task history, support features, and related backend services made available through the app.

2. Information We Collect

2.1 Account, Session, and Device Information

When you launch Vividora, we may create or restore an anonymous app session and collect information needed to operate and secure the service. This may include:

• An anonymous user identifier and secure session tokens.
• An app-generated device identifier stored in the iOS Keychain.
• Device information such as device model, iOS version, bundle identifier, app version, build version, screen size, and screen scale.
• General regional information such as locale and time zone.
• Identifier for Vendor (IDFV) and, if you grant App Tracking Transparency permission, the advertising identifier (IDFA) as described in Section 6.2.

2.2 User Content

Vividora lets you select photos from your photo library, upload images for AI creation, submit prompts, choose scenes or feature options, and receive generated images or videos. The information we process may include:

• Photos, images, or videos you upload or select, which may contain faces or other biometric-like visual characteristics.
• Text prompts, scene selections, feature settings, and generation parameters you choose.
• Generated outputs, preview assets, task identifiers, task status, and result URLs.
• Basic history metadata such as task title, status, credits used, and creation time.

2.3 Purchase, Subscription, and Credits Information

If you buy a subscription or credit pack, we and our payment-related partners may process information necessary to complete and verify the purchase, including:

• Product identifiers, subscription plan type, pricing metadata, and introductory-offer status.
• Apple transaction identifiers and signed purchase verification payloads.
• Subscription status, expiration date, restore status, credit balance, and credits granted or used.

Apple processes your payment card and billing information. Vividora does not collect or store your full payment card number.

2.4 Support and Feedback Information

If you contact us through the in-app Contact Us feature, we may collect your support message, user ID, app version, submission time, complaint type, and any task ID you choose to associate with your request.

2.5 Analytics, Attribution, and Event Information

We use limited analytics and attribution tools to understand app performance and subscription effectiveness. This may include:

• App activation events.
• Anonymous registration or session-creation events.
• First successful subscription event data such as transaction ID, product ID, price, and currency.
• Tracking authorization status and related attribution metadata.

We do not send your uploaded photos, videos, prompts, or face data to analytics providers for advertising or analytics purposes.

2.6 Face Data

When you use Vividora's AI image, image-to-video, or video face-swap features, the app may process images or videos that contain facial information. We collect and use face data only as follows:

• What we collect: We collect images or videos that you upload or select and that may contain your face or the face of other people, solely for the purpose of providing the AI feature you requested.
• How we use it: Face data is used exclusively to create, transform, preview, and deliver the requested AI results. We do not use face data for identity verification, facial recognition, profiling, advertising audiences, or any unrelated purpose.
• Disclosure and sharing: We do not sell face data or share it with data brokers, third-party AI services, Meta/Facebook, advertising networks, or analytics providers. Face-containing images and related task data are processed only on infrastructure we control and on servers operated by our development team. We do not send uploaded photos, videos, prompts, or face data to any third-party AI service.
• Storage: Face data, as part of your uploaded content, is processed temporarily on your device and/or on servers and infrastructure operated and controlled by our development team for Vividora. We do not store face data on third-party AI platforms or transmit it to third-party AI platforms.
• Retention: Uploaded source photos, videos, and temporary processing files that may contain face data are automatically deleted within 7 days after processing completion. Generated outputs that may depict faces can remain available in your task history so you can access the result you requested; if you submit a valid deletion request, we will process deletion of those outputs and associated history records within 30 days.

Face data collection, use, disclosure, sharing, storage, and retention are explained in this Section and in Sections 4, 5, 7, and 9.

2.7 Information We Do Not Intentionally Collect

Vividora does not request access to your contacts, microphone, precise location, calendar, or camera for the features currently implemented in the app.

3. How We Use Information

We use the information described above to:

• Create and maintain your app session and keep the service available across launches.
• Process AI generation requests and deliver previews, results, and task history.
• Verify subscriptions and credit purchases, restore purchases, prevent fraud, and manage entitlements.
• Save outputs to your photo library when you request that action.
• Provide customer support and respond to feedback or complaint submissions.
• Understand app stability, subscription performance, and limited attribution metrics.
• Protect the security, integrity, and lawful use of Vividora.

4. AI Processing and Service Providers

Vividora provides AI-based creative features using models and processing infrastructure operated and controlled by our development team. When you choose an AI feature and submit content, your prompts, uploaded photos or videos, technical task parameters, and result-related metadata are processed on servers and infrastructure we control to generate the result you request.

We do not send your photos, videos, prompts, face data, or other user-generated content to any third-party AI service. AI image and video generation is performed on infrastructure we control using our own models.

Other service providers may receive limited non-content data needed to operate the App, such as authentication, media delivery, analytics, security, or payment services. These providers do not receive your uploaded photos, videos, face data, or prompts for AI model inference, model training, advertising, analytics, or their own independent commercial purposes.

5. How We Share Information

We may share limited information in the following circumstances:

• Service providers acting on our behalf: We may use limited service providers for authentication, delivery, security, analytics, payment, and backend operations under our instructions. We do not share your photos, videos, prompts, images containing faces, or face data with third-party AI providers for AI inference, model training, advertising, analytics, or independent use.
• Apple: Apple processes in-app purchases through StoreKit. We also receive and verify transaction-related data to confirm your subscription or credit purchase status.
• Meta/Facebook: We may send limited app event data, such as app activation, anonymous registration, and first successful subscription event details. This may include transaction ID, product ID, currency, and amount. If you authorize tracking, Meta may also receive the advertising identifier (IDFA) or related attribution data. We do not share your photos, videos, prompts, or face data with Meta/Facebook for advertising or analytics.
• Legal and safety reasons: We may disclose information if required by law, valid legal process, or to protect rights, safety, or the security of our users or service.
• Business transfer: If Vividora is involved in a merger, acquisition, financing, or asset sale, information may be transferred as part of that transaction subject to applicable law.

We do not sell your personal information.

6. Permissions and Device-Level Controls

6.1 Photo Library Access

Vividora requests access to your photo library so you can choose input images for AI creation and save generated results back to your library. This permission is optional, but some core features will not work without it. Vividora does not continuously scan your library.

6.2 App Tracking Transparency

Vividora may request permission under Apple's App Tracking Transparency framework. If you allow tracking, third-party attribution partners such as Meta/Facebook may receive the advertising identifier (IDFA) and related event data for measurement and attribution. If you deny tracking, Vividora will not enable advertiser-ID collection for those partners.

6.3 External Links and Promotional Items

Some cards in the app may open external websites or promotional destinations in your browser. Those third-party sites operate under their own privacy policies and terms.

7. Data Retention

We keep information for only as long as necessary to operate Vividora, comply with legal obligations, resolve disputes, and enforce our agreements. More specifically:

• Uploaded source content and temporary processing files, including files that may contain face data: Automatically deleted within 7 days after processing completion.
• Generated outputs and task-history records: Retained while needed to provide result access and history functionality in the app. If you submit a valid deletion request, we will process deletion within 30 days.
• Subscription, credit, and transaction records: Retained as required to verify purchases, prevent fraud, maintain entitlement records, and comply with accounting or legal obligations.
• Support and feedback submissions: Retained for as long as reasonably necessary to respond to the issue, document the request, and improve support operations.
• On-device caches and local storage: Vividora may store session items in the iOS Keychain and cache images, videos, task history, credit pack metadata, and subscription display data locally using iOS storage. These local files remain until they are removed by the app, cleared by the system, or deleted when you remove the app and related stored data.

8. Data Security

We use reasonable technical and organizational safeguards designed to protect your information from unauthorized access, use, alteration, or disclosure. However, no system is completely secure, and we cannot guarantee absolute security.

9. Your Rights and Choices

Depending on your location, you may have rights to access, correct, delete, or request information about your personal data. You may also:

• Manage photo-library and tracking permissions in the iOS Settings app.
• Request deletion of your uploaded content, generated outputs, or related account/session data.
• Contact us through the in-app Contact Us feature for privacy or support requests.

For privacy requests, deletion requests, or questions about this Privacy Policy, contact us at nguyendangkieu7789@icloud.com. We aim to process valid deletion requests within 30 days.

10. Children's Privacy

Vividora is not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us personal information, please contact us so we can take appropriate steps.

11. International Data Processing

Your information may be processed in countries other than the country in which you live, where our service providers or infrastructure may operate. By using Vividora, you understand that your information may be transferred to and processed in these locations, subject to applicable safeguards.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last Updated" date at the top of this page. Your continued use of Vividora after an updated policy becomes effective means you acknowledge the updated policy.

13. Contact Us

If you have questions, support requests, or privacy-related concerns, you can reach us through the in-app Contact Us feature or by email at nguyendangkieu7789@icloud.com.

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